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Business-studies-CBSE-class-12-2017-->View question

Identify and explain any two techniques of scientific management used by Sandhya to solve the problem. -Business studies cbse 2017 class 12

Sanchit, after completing his entrepreneurship course from Sweden returned to India and started a coffee shop AromaCoffeeCan in a famous mall in New Delhi. The speciality of the coffee shop was the special aroma of coffee and wide variety of flavours to choose from. Somehow, the business was neither profitable nor popular, Sanchit was keen to find tout the reason. He appointed Sandhya, an MBA from a reputed college, as a Manager to find out the causes for the same. Sandhya took feedback from the clients and found out that though they loved the special unique aroma of coffee but were not happy with the long waiting time being taken to process the order. She analysed and found out that there were many unnecessary obstructions in between which could be eliminated. She fixed a standard time for processing the order. She also released that there were some flavours whose demand was not enough. So, she also decided to stop the sale of such flvaours. As a result with in a short period Sandhya was able to attract the customers. Identify and explain any two techniques of scientific management used by Sandhya to solve the problem.

Asked On2017-07-19 14:22:00 by:milan-ransingh

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Sandhya analysed and found that there were many unnecessary obstructions which could be solved through fixing standard time and discontinuing the sale of flavours not demanded in the market. Hence, Sandhya adopted the following two techniques of scientific management to solve the problem of the business:
i. Time Study: According to this technique, there must be a standard time limit for the completion of a task. With repeated observations with regard to time taken in completing a task, a standard limit is set. This helps in deciding the number of employees which would be required in completing a task. For example, if it is observed that one person can manufacture one unit of a commodity in two hours, then in a working day of 8 hours, each worker can manufacture 4 units of the commodity.
ii. Simplification and Standardisation of Work: Standardisation refers to a process wherein standards are set for any production activity. The standard is then used as a benchmark for evaluating the tasks done. In simplification, unnecessary varieties in design, size etc. which add to the cost should be avoided. This technique aims at full and efficient utilisation of resources, reducing inventories and increasing the turnover.

Answerd on:2017-07-20 Answerd By:Aparna-Dasgupta

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